Refunds and Guarantee Policy

We stand by Our Guarantee that, "If our books aren't everything we say they are, we'll refund your money!"

Refunds, Credit or Exchange will be offered:

·         Where goods are faulty

·         Where goods are different from the descriptions given on our website or advertising material

·         You have been sent the wrong or incorrect item

·         Do not provide the information as described in our material or website. If you can’t find the information you are looking for and have made an effort to find it, before requesting any refund or exchange, please email admin@tridentpress.com.au and we will direct you to the information. Refunds will not be offered on the basis that you cannot locate the information.

·         Physical goods must be returned unused (100% marketable condition) within 30 days of purchase.

Refunds will not be offered:

·         When the goods have been used or books read and are no longer in marketable condition.

·         Where goods have been purchased over 30 days ago.

·         When you simply change your mind (see below)

·         When you make a wrong decision (see below)

·         On E-books, Ultimate CD and newsletter subscriptions, as these products cannot be returned unused.

Credits or Exchanges May Be Offered:

·         When the goods are returned in 30 days and in marketable condition as a result of an incorrect purchase or a change of mind, at the discretion of Trident Press. This is outside of the requirements of the law and we make this offer as a service to Trident Press clients.

·         On E-books, in certain circumstances (contact our office by email for details). This is assessed on a case by case basis due to the rising incidences of deliberate fraud with regards to E-book purchases.

·         When unused books are returned within 30, but not longer than 45 days, in marketable condition.

Trident Press reserves the right to refuse to provide further goods to any customer that has returned goods or asked for a refund in the past.

Trident Press believes the description of our books on our website and in our advertising material is accurate and concise. We do not believe that any of our products have been misrepresented or described inaccurately in any of our material.

If you are not happy with your purchase, please contact us on sales@tridentpress.com.au and we’ll do our best to ensure your satisfaction.

Our Refund Policy is in accordance with the Australian Retailers Association & the Department of Commerce, NSW Office of Fair Trading.