Problems Downloading?

The passwords were on your download page that you were directed to. Ensure that you have entered them exactly as they were presented to you. The best way is to cut and paste them, to ensure accuracy.

You need to read down the screen on the email carefully to where it talks about the New book and Book Updates to see all the passwords listed for the different books if you are a Trident Ultimate Cd Library Subscriber.

When you click on the link, Adobe Acrobat should open a window and ask you for a password immediately. If nothing happens and it just hangs.....

It could be that you do not have the most CURRENT acrobat reader, version 7, so go to www.adobe.com and download one for free.

If you have done that and it still will not work, you may have your fire wall settings or security settings set too high. These are the most common problems.

Other problems could relate to viruses or other corruptions on your computer or it could have something to do with Free email - such as using Hotmail, Yahoo, Gmail etc. You may need to contact them to see if they have restrictions that would prevent you accessing the information. If you have one of these addresses, we cannot even send you a PDF file, because those systems will not accept them.

You could have a software incompatibility problem, where you may be using different versions of the programs, which may also cause it to not work.

You may also be using a networked computer, which could also cause a problem.

The systems we use are as up to date as currently available and have been configured to work for as many people as possible. The systems usually work for 98% of people. Unfortunately, for any one of the reasons above, it may not work for the other 2%.

As we are not computer experts and we cannot see your computer, it is impossible for us to diagnose or fix the computer problem.

You are then advised to get a computer technician to look at the computer to ascertain the problem. You can locate one in the Yellow Pages or online at www.yellowpages.com.au

If you are entering a password and it does not work, you are entering the password incorrectly. Read the email carefully again, make sure you are typing the word exactly, no spaces or capitals, if they are not used.

The links and passwords have been checked, several times, on several different computers and they have worked satisfactorily, so it is definitely a problem on your machine, which will need to be checked out by a professional.

If you would like to receive a CD from us with the ALL the latest updates saved onto it for you, we can arrange that for a small cost, merely to cover our costs. We can supply this for you for $20 (a little more if you are overseas). Please advise us if this is an option that you would like to take advantage of. Please give us a call 02 +61 2 95430406