Q: How soon will I get my
order?
A: Our offices and warehouse are located in Sydney,
so our products are rapidly distributed by Australia Post and it's International
carrier partners. Most orders are despatched within 24-48 Hours. We do suggest
you allow up to 14 days for remote and country areas and for international
delivery a little longer, perhaps 21 days.
Q: If I want to get my order quickly, what
can I do?
A: We offer Express Post (Australia only) and
EMS courier (International) options.
Q: Where are you located?
A: Our warehouse and offices are in a suburb
in southern Sydney, Australia.
Q: Do you have a shop?
A: No, we only offer mail order to keep our
overheads low and thus the cost of the books to a minimum. You can, however,
order them through any bookshop, they just may take longer to reach you because
they have to order from us anyway.
Q: Is your information up to
date?
A: All of our information is completely
revised on a regular basis to keep it as up to date as possible. New
editions are promoted through our free newsletter "The Trident".
The edition date is listed inside the front cover. Some books aren't time
sensitive, so aren't updated as regularly.
Q: Is it suitable for people other than
Australians and Australian expatriates?
A: Yes our information has been written with
an international perspective. In certain instances, specific country
information is supplied. The books are well suited to Americans, British,
Canadians, Europeans and New Zealanders.
Q: Who writes the books?
A: The author is Lance Spicer, an accountant
with over 25 years experience
Q: What do I have to do to subscribe to the
newsletter?
A: All our book buyers are automatically
subscribed to our Standard Newsletter, The Trident. Our new exclusive
newsletter, Trident Confidential is reserved for our Ultimate Library
Subscribers only.
Q: Can I safely purchase
online?
A: Yes, our website is 100% secure using
EziMerchant's servers using 128 bit encryption
Q: How long have you been in
business?
A: Since 1994
Q: How many books have you
sold?
A: Over 500,000
copies to over 180 countries
Q: Who has access to my personal
information?
A: Your personal details are only used by us to
fulfill your order. They will not be forwarded or disclosed to any third parties
under any circumstances. We have never had an occasion when we have given,
exchanged or rented our client list to anyone and we guarantee this will
never happen.
Q: What happens to my credit card
details?
A: Once your order has been processed, your credit
card details are destroyed.
Q: Can I order or speak to someone by
phone?
A: Yes, If you have any questions,
please call us. Our sales office is manned business hours weekdays. Phone: (02)
9543 0406 or Fax (02) 9543 0216. Remember to call the Australia code 61 first if
calling from overseas.
