Refunds and Guarantee Policy

We stand by our guarantee that, "if our books aren't everything we say they are, we'll refund your money!"

Trident Press believes the description of our books on our website and in our advertising material is accurate and properly represented.

Our Refund Policy is in accordance with the Australian Retailers Association & the Department of Commerce, NSW Office of Fair Trading in relation to refunds, credits and exchanges and is detailed below, which is the policy that applies to all purchases from this site.

Refunds, Credit or Exchange will be offered:

Where goods are faulty.
Where goods are different from the descriptions given on our website or advertising material.
Where you have been sent the wrong or incorrect item.
If they do not provide the information as described in our material or website.
For the above points, if the physical goods are returned unused (100% marketable condition) within 30 days of purchase.

Refunds will not be offered:

When the goods have been used or books read and are no longer in marketable condition.
Where goods have been purchased over 30 days ago.
When you simply change your mind or make a wrong decision (see below).
On all ebooks as these products cannot be returned unused.

Credits or Exchanges May Be Offered:

When the goods are returned in 30 days and in marketable condition as a result of an incorrect purchase or a change of mind, solely at the discretion of Trident Press. This is outside of the requirements of the law and we may make this offer as an additional service to Trident Press clients.

It happens extremely rarely but if you are not happy with your purchase, please contact us via sales@tridentpress.com.au in the first instance and we’ll do our best to ensure your satisfaction.